Get a Free IT Assessment

Your Resource for Fast Technical Support

When you have a problem with your technology, you probably dread the prospect of spending hours on hold with an IT support specialist. Need Computer Help understands – which is why we make our helpdesk experience as painless as possible. Our helpdesk is staffed from early morning to evening, with protocols for emergencies after hours. When you need help, easily request support by phone, email, online chat, system tray ticket submission or our customer portal.

Our monitoring software helps us locate potential issues in your servers, network infrastructure, desktops and laptops, allowing us to proactively respond to issues before they impact your workflow. Nearly 100 percent of daily support issues are handled remotely without the need for an onsite dispatch, which shortens response and resolution times. NCH helpdesk staff connect to your desktop within seconds for high-level remote support. Whether we’re helping with a software package, a printing issue or anything else, we take pride in providing you with excellent service each time you contact us.

Explore the Benefits of IT Helpdesk Support:

Access Control

Our technicians always require user consent to remotely view and access local staff desktops.

Greater Efficiency

The average professional employee requires 20 minutes of IT help per month – time you lose without fast support.

Live Representative

NCH’s helpdesk answer rate is near 100% - and you reach a live technician, not an auto attendant.

Proactive Resolution

With helpdesk support, businesses keep small issues from escalating, saving valuable company resources.

IT help desk support

Take the First Step

Need More Managed IT Services?

A healthy network and well-maintained servers are key to helping the rest of your technology work at peak performance.

Learn More

Protect your network with continuous monitoring, automatic response to unwanted intrusions and reporting for visibility.

Learn More

When your computer is down, your hands are tied. Receive on-site assistance from a specialist any time you need it.

Learn More

Aging hardware causes a host of problems. We track and replace your hardware to keep everything in top shape. 

Learn More

New cyber threats arise faster than you can respond to them. NCH keeps your systems secure from every angle.

Learn More

No need to stay chained to your desk – access your applications, files and more from anywhere on any device.

Learn More