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Proactive Support from Friendly Technicians


If you’re used to calling for computer support when something breaks, only to muscle through an unpleasant interaction with a dull technician, let us show you the Need Computer Help difference. Whether NCH’s technicians are installing updates, upgrading hardware or replacing computers, we pride ourselves on friendly service, a relaxed but responsive culture and great relationships with our customers. When we dispatch a technician, our goal is for you to be happy to see them.

Our proactive systems monitoring allows us to spot red flags early and schedule service at a convenient time, minimizing or eliminating interruption to your operations. If an emergency situation arises, we dispatch a technician as soon as possible to resolve the issue. Our IT professionals are well versed in hardware repairs and updates and coordinate the quoting, shipment and delivery of all new hardware, so you can focus on your business.

Explore the Benefits of Onsite Computer Support:

IT Expertise

Most of our technicians have five or more years of experience in the IT services business.

Customer Service

Our technicians are friendly and responsive for a comfortable and positive support experience.

Support Options

Submit a ticket through our helpdesk by telephone, email, system tray click or online chat.

Limited Interruptions

We schedule maintenance at convenient times for you to minimize disruption to your team.

onsite IT support

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A healthy network and well-maintained servers are key to helping the rest of your technology work at peak performance.

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Protect your network with continuous monitoring, automatic response to unwanted intrusions and reporting for visibility.

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Aging hardware causes a host of problems. We’ll track and replace your hardware to keep everything in top shape.

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New cyber threats arise faster than you can respond to them. NCH keeps your systems secure from every angle.

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No need to stay chained to your desk – access your applications, files and more from anywhere on any device.

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When you have an issue, there’s no time to wait for a call back. Our helpdesk answer rate is near 100%.

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