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Meet Our Team at Need Computer Help


We are a dedicated team of IT professionals with a diverse talent base. Together, we provide a depth of IT support enabling your business to operate efficiently. We have fun together and we enjoy working with our customers and building strong long-term relationships.

Need Computer Help Team: James

JAMES WROTEN

President & CEO

James Wroten is the founder of our company and leads our organization on a daily basis. James started in 1999 as a one-person operation, providing software services for energy marketing and scheduling companies. He has steered our organization into the IT services team we are today. James brings a depth of knowledge of IT support for our customers and a friendly approach to resolving challenges.

James enjoys the Need Computer Help culture, rich in diverse technical skill sets that blend together to offer our customers unparalleled IT support. James has a passion for growth and success. This passion has fueled our expansion from a one-person operation to a multi faceted managed IT services and cybersecurity solutions provider.

Outside of work, James is devoted to spending time with his family.  James is also commonly found racing his sailboat on Galveston bay or out for a pleasure cruise.  James also has a passion for classic cars and hot rods.  At any moment, James has at least 3 projects in process at home, on the boat, or in his shop.

Jarred-Parker

JARRED PARKER

Business Development Manager

Jarred Parker started Network Management Solutions in 2006, which merged with Need Computer Help in 2016. Jarred has been instrumental in growing our local and state government business as well as directing cybersecurity practice and cloud infrastructure sector.

Jarred enjoys how everyone at Need Computer Help comes together to solve different problems that our customers face every day. He appreciates how we rely on each other’s strengths in different areas to care for clients. He likes how we all work hard together and enjoy getting together outside of work hours to have a good time and unwind a bit.

Outside of work, Jarred is a devoted husband and father. Jarred and Melinda have three wonderful children. Jarred is an avid outdoorsman and can be found fishing with his kids on a lake or nice country pond – his favorite place growing up, as it meant he was spending time with his dad.

Jason Anderson

JASON ANDERSON

Director of Technical Services

Jason Anderson joined our company in 2012. He leads the technical services division of our business both in cloud services and managed IT services. Jason has been the center point in much of the design of our cloud services operation and in executing our more complex customer implementations.

Jason has an extreme passion for growth, expansion and end results. It shows in his unwavering pursuit of high-functioning custom solutions for many of our customers. He is routinely involved in complex technical challenges. He brings a constant push for quality and refinement into our services.

Outside of work, Jason is a devoted husband. Jason and Kate run a small farm with chickens and horses. His appetite for challenge continues at home with design and construction of house and farm projects. In his spare time, Jason spends time at a local craft brewery and runs a Meetup group for young individuals.

Need Computer Help Team: Melisa

MELISA LIMERICK

Implementation and Project Manager

Melisa Limerick joined Need Computer Help in 2017. Melisa started her IT career honorably serving her country in the United States Air Force. She learned all about network security, infrastructure and troubleshooting while helping to defend our country. Today, Melisa utilizes her knowledge as an implementation and project manager to provide new and existing partners with seamless implementations.

Melisa enjoys being a member of the Need Computer Help family because we are exactly that – a family. She enjoys working with her “brothers, cousins and uncles.” The family teaches and mentors Melisa along with the requisite familial ribbing and joking, making every day a wonderful day at work.

When not in the office supporting our customers, you can find Melisa spending time with her family, two lovely children and their little dog. The family can be found enjoying fishing, attending baseball games and hunting for the best taco truck in town!

Need Computer Help Team: Tiffany

TIFFANY TEGELER

Marketing Manager

Tiffany Tegeler joined our company in 2022. She leads marketing, procurement and account management.  Tiffany brings incredible attention to detail in ensuring accuracy and follow through on procurement and account management. These talents help keep the Need Computer Help team headed in the right direction.

Tiffany enjoys working with the Need Computer Help team because of our tight knit culture.  Our culture brings opportunities to learn more and take on more tasks every day.  With Tiffany’s desire to learn continuously and her creative side, she is able to engage partners and prospects through marketing.

Outside of work, Tiffany enjoys taking her dog for walks around Memorial Park.  Tiffany also enjoys traveling, watching football and trying new restaurants around the Houston area.  Tiffany’s passion for learning continues outside of work while she is also working on her MBA for Business Administration at Texas A&M.

Need Computer Help Team: Nick

NICK EDWARDS

Helpdesk/Field Technician

Nick Edwards joined our company in 2022. Nick’s friendly voice is the one most likely recognized when placing a call to our partner care team. Nick is one of our engineers and he specializes in providing partners with assistance on software, hardware and operating system challenges.

Nick enjoys working with the NCH team who are all kind and passionate about their commitment to solving whatever problem comes their way.  With a voice for customer service, Nick uses his technical expertise to engage with partners whenever they contact us to help resolve any challenge they may be facing.

Outside of work, Nick can be seen exploring Houston and discovering all the restaurants the city has to offer.  Nick enjoys cooking and uses the cuisine he finds as inspiration for future creations.  You can also find him in the pool, hanging with his siblings, or with his dog.  He is always up for the next exciting adventure.